Pointsbet app stands out in a competitive market, and this step-by-step guide explains exactly how to make the most of it.
What You Need First
- A valid email address and a strong password (at least 8 characters with mixed case and numbers).
- Proof of identity (passport, driver’s license, or national ID) and proof of address (utility bill or bank statement) for KYC verification.
- A funded account via one of the supported payment methods (credit/debit card, e-wallet like PayPal or Skrill, or bank transfer).
- A stable internet connection and a modern browser or a mobile-optimized website (the platform works as a progressive web app – simply launch from your browser).
- Familiarity with the bonus terms – check the wagering requirements, max bet limits, and game contributions.
- Registration is restricted to players in jurisdictions where Pointsbet is licensed; ensure you are of legal gambling age in your country.
Creating Your Account
- Visit the official website and click the “Sign Up” or “Register” button.
- Fill in the registration form: full name, date of birth, email, and phone number. Choose a username and password.
- Select your preferred currency and enter your residential address.
- Accept the terms and conditions and confirm that you are over 18 (or the legal age in your jurisdiction).
- Submit the form and check your email for a verification link. Click it to activate your account.
- Complete the KYC process by uploading the required documents (ID and proof of address) under the account settings.
- Once verified, make your first deposit using one of the available payment methods.
Bonus Math
Understanding the math behind a welcome bonus helps you decide whether to opt in. Suppose Pointsbet offers a 100% match bonus up to $500 with a 35x wagering requirement on the deposit + bonus. If you deposit $100, you receive $100 in bonus funds, giving you a total of $200 to play with.
The wagering requirement is 35 × ($100 deposit + $100 bonus) = 35 × $200 = $7,000. You must place bets totaling $7,000 before any winnings from the bonus become withdrawable. The house edge varies by game. For example, slots typically contribute 100% to wagering, while table games like blackjack may contribute only 10%.
Assume you play a slot with a 96% RTP. The expected loss per $100 wagered is $4. Over $7,000 wagered, the expected loss is $7,000 × 0.04 = $280. Your initial outlay was $100, so the expected net loss is $280 – $100 (bonus) = $180? Actually, you start with $200, but you only deposited $100. The expected value of the bonus can be calculated: Expected return from wagering = $7,000 × 0.96 = $6,720. You invested $100 deposit, so after wagering you have $6,720 + $0 (assuming you lost the bonus? Wait, careful: The $200 is your balance. You wager $7,000, losing 4% on average, so you expect to lose $280 of that $200, leaving you with -$80? That doesn’t make sense. Let’s recalc properly.
Better approach: The bonus is cashable. You have $200 total. After wagering $7,000, your expected remaining balance is $200 × (RTP) ^ (wagering/bet size)? Not exactly. Simpler: Each spin is independent. If you bet $1 per spin, you play 7,000 spins. Expected losses = 7,000 × (1 – 0.96) = $280. So from your $200 balance, you expect to lose $280, meaning you become negative, so you bust before completing wagering. In practice, you might run out of money. The actual expected value is negative. But if you consider the bonus as free play, the EV of the bonus = bonus amount – expected loss from wagering. Expected loss from wagering = wagering requirement × house edge. So EV = $100 – ($7,000 × 0.04) = $100 – $280 = -$180. So the bonus has negative expected value if you play slots. To make it positive, you need to find a game with a lower house edge, such as blackjack with perfect strategy (house edge ~0.5%) but it only contributes 10% to wagering. Effective wagering = $7,000 / 0.1 = $70,000. Then expected loss = $70,000 × 0.005 = $350, still negative. So the bonus is generally unfavourable unless the wagering requirement is low or you use high RTP games that contribute fully.
Formula: EV = Bonus × (1 – (Wagering Requirement × House Edge)). For slot with 96% RTP (house edge 4%): EV = $100 × (1 – 0.04) = $96? That’s wrong. Actually EV of the bonus alone = Bonus – (Wagering Requirement × House Edge). So EV = 100 – (7000 × 0.04) = 100 – 280 = -$180. So the bonus is negative. Use this calculation to decide whether to accept.
Safety & Licensing
Pointsbet operates under a license from the Government of Curacao. While this license ensures basic regulatory oversight, it is less strict than licenses from the UKGC or MGA. Important: Winnings from Curacao-licensed casinos may be subject to local income tax in your country. Always check your local tax laws. The platform uses SSL encryption to protect data and two-factor authentication (2FA) is available for accounts. The site promotes responsible gambling with deposit limits and self-exclusion tools.
Financial Operations
| Payment Method | Deposit Time | Withdrawal Time | Minimum/Maximum |
|---|---|---|---|
| Visa/Mastercard | Instant | 3–5 business days | $10 / $5,000 |
| PayPal | Instant | Up to 24 hours | $10 / $10,000 |
| Skrill | Instant | Up to 24 hours | $10 / $10,000 |
| Bank Transfer | 1–3 business days | 5–7 business days | $50 / $10,000 |
Deposits are usually free. Withdrawals may have fees if you request more than the limit in a month. Always verify your account before requesting a withdrawal. The platform processes withdrawals within 48 hours after approval.
Support Guide
- Forgotten password: Click “Forgot Password” on the login page. Enter your email to receive a reset link. Follow the instructions to create a new password.
- Account verification pending: If documents are not approved within 48 hours, contact support via live chat. Ensure documents are clear and in the correct format (JPG, PNG, or PDF).
- Bonus not credited: After depositing, if the bonus does not appear, check if you entered a bonus code. If yes and still missing, contact support. They may manually credit it.
- Game not loading: Clear your browser cache and cookies, or try a different browser. If using the mobile website, check for updates or switch to a different device.
- Withdrawal delay: Withdrawals can take up to 5 business days. If it exceeds that, check your account status for any pending verifications. Contact support with your transaction ID.
- Self-exclusion request: You can set deposit limits in your account settings. For self-exclusion, email support with your request. They will disable your account for a chosen period.
Common Questions
How do I log in to my account?
Go to the official website and click the “Login” button. Enter your email or username and your password. If you have two-factor authentication enabled, enter the code from your authenticator app.
Is there a dedicated mobile app?
The platform is fully mobile-optimized and works as a progressive web app (PWA). You can add it to your home screen from your browser for a native-like experience. There is no need to download from an app store.
What are the wagering requirements for the welcome bonus?
The welcome bonus typically has a 35x wagering requirement on the deposit plus bonus amount. Always read the terms for the exact figures, as they can change.
Can I play for free before depositing?
Many games offer a demo mode. You can try them without logging in or depositing. Simply select the “Play for Fun” option on the game lobby.
How long does it take to withdraw funds?
Withdrawal times depend on the method: e-wallets take up to 24 hours, cards 3–5 days, and bank transfers up to 7 days. The processing starts after approval, usually within 48 hours.
What should I do if I suspect fraud on my account?
Immediately change your password and enable two-factor authentication. Contact support to freeze your account and report the issue. They will investigate and reverse any unauthorized transactions.
Are there any country restrictions?
Yes. Pointsbet is not available in the United States, United Kingdom, and several other jurisdictions. Check the terms and conditions for the full list.
How do I close my account?
If you wish to close your account, contact support via email or live chat. They will guide you through the process. You must withdraw all funds before closure.
What currencies does the site accept?
The main currencies are USD, EUR, and GBP. You can choose your preferred currency during registration.
Important: Always gamble responsibly. Set deposit limits and never bet more than you can afford to lose.
Insider Advice
For the best return to player (RTP), focus on video slots from providers like NetEnt and Microgaming, which often have RTPs above 96%. Avoid games like keno or scratch cards, as their RTP can be as low as 90%. Table games like blackjack and baccarat have low house edges if you use optimal strategy. For wagering bonuses, play slots that contribute 100% to reduce effective wagering. Avoid progressive jackpot slots when clearing bonuses, as their RTP is often lower.