Privacy Policy( GDPR Compliance)

Last updated: March 20, 2019

Coffee’n Cream (“us”, “we”, or “our”) is committed to ensuring that your privacy as a customer is guaranteed. This privacy policy sets out how Coffee’n Cream uses and protects any information that you provide to us when you use our website or contact us.

The security of your information is important to us and if you have any concerns or would like to know more about the information we hold about you please feel free to get in contact.

What information do we collect from customers?

Any information entered into a form on the website, other than credit or debit card information for booking purposes, is held by us to assist with managing your communication with us.

We collect data from our customer and suppliers including information such as your name, email address, telephone numbers and addresses, email and responses to emails. This information is held on our computers and in some cases digitally in password-protected cloud storage. In some instances we also hold information about the related services that we provide to you including information like the date of your order and the products purchased or services we have provided. If you want to see the full extent of the information that we hold on file for you then this can be provided to you upon request.

How can I access the information that you hold about them?

You can access information on request free of charge** by contacting us directly. The primary contact is Jon McIntosh, contactable via email at or mobile at 07756 765 622.

** If your information request is repetitive or requires administrative work that takes longer than normal, without a strong valid reason, then an administration charge may be incurred. However we will advise you once you have made your request if this is necessary.

We aim to reply to all information requests within 15 working days.

Why does Coffee’n Cream collect this information?

We collect and hold your information for the purposes of conducting business with you. In the case of suppliers we hold information so that we can easily contact you if necessary to order goods and services or seek support. We retain customer contact information so that we can contact you if necessary relating to work and orders that we are currently undertaking for you. We also sometimes use customer contact information to send out marketing notifications about new products and services we provide, to invoice for work undertaken or to update our customers about changes to their services.

Who might we share your information with?

We share some information with third party service suppliers though necessity when processing orders and we never provide contact information to third parties for marketing purposes.

Google Analytics

We use Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone.

What does Coffee’n Cream do with customer information?

The information we hold about you is mainly used to assist us in the process of conducting business with you. We may on occasion also use your information for marketing purposes to be able to send out updates that may be relevant to you. We do not use the information to profile you in any way as a customer or restrict our services or our support in anyway based upon the information that we hold on file.

How long does Coffee’n Cream hold information for?

We hold information as required by law for accounting purposes and we do not delete this information. Details of email communication are usually held for a period of around 2-3 years as we may need to refer back to previous communication for business purposes. If we believe that you will no longer be working with us then we will remove your contact information and any associated data upon request or we will ensure that the data is removed at a convenient time in our administration schedule. We are committed to conducting a yearly review of the data we hold, which includes details of orders and enquiries, at which point we will decide whether or not that data is required and delete as necessary. We will also conduct a data review if there are any significant changes in circumstances.

How does Coffee’n Cream use cookies on this website?

Sometimes we use cookies on our website to identify you as a customer. A cookie does not give us any access to or control over your computer, and we store no sensitive information in cookies that we use. We do not utilise cookies on this site to track your location, access to and use of our site or your internet activity.

What is a cookie?

A cookie is a small digital file that is placed on your computer’s hard drive by your web browser. Most internet browsers automatically accept cookies, but you can also typically modify your browser’s setting to decline cookies, or you can disable them on our site entirely. Please note that disabling cookies on this site could prevent you from accessing full utilisation of our website and services.

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